Citibank Nigeria Limited Recruitment for Graduate Teller

Citibank Nigeria Limited, the leading global financial services company, provides consumers, corporations, governments and institutions with a broad range of financial products and services.

We are recruiting to fill the position below:

Job Title: Teller – Transaction Svs. Rep 3

Ref No: 17068511
Location: Kano
Job Category: Transaction Processing
Schedule: Full-time

Primary Purpose

  • State briefly the principal purpose of the position, its major objectives and the impact the position has on Citibank.
  • The Teller is a frontline staff and is one of the customer’s first points of contact with the bank and therefore it is essential that, in spite of work pressure, they must wear a cheerful look and countenance.
  • His/her primary focus is to deliver prompt and efficient services across the counters and at the same time, ensuring compliance with operating and regulatory guidelines. This will include:
    • Ensure prompt, error-free and control-driven cash activities.
    • Maintaining across- the-counter customer interface thus enhancing customer confidence in the bank through timely processing of cash/checks transactions
    • Ensuring smooth running of CIT activities.
    • Ensure vault operations and Cash Handlings are diligently handled
    • Provide back-up services to Customer/ Head Teller.
    • Taking part in periodic reviews, reporting and miscellaneous activities
    • Assist in Overseeing of Technology related issues and projects in the branch and other remote sites (implants).
    • Assist in annual COB activities, infrastructure and application changes, PVT tests etc.

Business Relationships
Describe the types of internal/external relationships and frequency of contract (e.g., customers, regulators, government agencies, Citibank departments/businesses):

  • Internal:  Moderately frequent contact with Clearing Unit, Cash management unit (GTS), other branches, Citiservice.
  • External: Highly frequent contact with Customers, Teller Implant Locations, Central Bank of Nigeria and other Banks.

Qualifications
Describe the educational requirements, special skills or work experience required to perform this position.

Educational Requirement:

  • Basic College Degree

Work Experience:

  • 1 – 2 years (not compulsory)

Personal Attributes:

  • Good Interpersonal/Communication Skills
  • Customer Focused
  • Neat/Smart Appearance
  • Analytical Mind/Proactive
  • Fast Learner
  • Meticulous and Accurate
  • High level of integrity/sense of responsibility

Job Challenges:

  • Error Free Processing
  • Ability to work under pressure
  • Compliance with regulatory/institutional requirements
  • Processing within tight turnaround times
  • Preparation of Reports with tight timelines
  • Customer satisfaction in a highly competitive environment
  • Weekend and public holiday work (sometimes)

Thinking Complexity:
List the biggest challenges which help describe the complexity of the operating climate.

  • Having to make decisions constantly on whether instruments presented over the counter are genuine and fit for payment in a highly risky market with potential for fraud.

Application Closing Date
Not Specified.

How to Apply

Interested and qualified candidates should click here to apply online

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