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Customer Service/Front Desk Officer (LAGOS) At Nicole Sinclair Consulting

Our client is from the telecoms industry and requires a customer service/front office officer to interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services


  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts, and file documents
  • Follow communication procedures, guidelines, and policies
  • Take the extra mile to engage customers
  • deal directly with customers either by telephone, electronically or face to face
  • respond promptly to customer inquiries
  • handle and resolve customer complaints
  • obtain and evaluate all relevant information to handle product and service inquiries
  • provide pricing   information
  • perform customer verifications
  • set up new customer accounts
  • process orders, forms, applications and requests
  • organize workflow to meet customer timeframes
  • direct requests and unresolved issues to the designated resource
  • manage customers’ accounts
  • keep records of customer interactions and transactions
  • record details of inquiries, comments, and complaints
  • record details of actions taken
  • prepare and distribute customer activity reports
  • maintain customer databases
  • manage administration
  • communicate and coordinate with internal departments


  • At least a BSc in Marketing or other related field.
  • 3-5+ years c, preferably from  customer service field.
  • Experience from the IT   industry will be an added advnateg
  • Knowledge of IT and telecoms industry an added advantage
  • Good personal presentation and professionalism
  • Good organization and prioritization skills
  • Strong administrative skills
  • Good verbal and written communication skills
  • Confident presentation skills
  • Strong interpersonal skills
  • Ability to work under pressure and to strong targets
  • The ability to manage own workload
  • Ability to use initiative to work alone.

Method of Application

Interested and qualified candidates should click here to apply online 

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