Graduate Customer Service Officer At Culminate Consulting

Culminate Consulting is a professional service firm into the business of Recruitment, Training, Outsourcing and ISO 9001: 2015 QMS, HSE, OSHA Implementation. We have worked extensively across diverse sectors of the economy ranging from Telecommunication, Banking &Finance, Information Technology and Oil & Gas.

Customer Service Officer

Job Description

  • Manage large amounts of incoming calls
  • Generate sales leads
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers

Qualifications/Requirements

  • 0-4 years customer support experience or experience as a client service representative
  • Track record of over-achieving quota
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • Bsc degree in any relevant field

Method Of Application

Qualified Applicants should

Click Here to Apply Online

Enter your email address Below to Get Daily Job Alerts :

Delivered by GraduateJobsng.com

Check Also

Senior Business Development Executive at Sunu Group

Sunu Group, a leading Africa Insurance Group acquired Sunu Assurances Nigeria and the Company is …

Leave a Reply

Your email address will not be published. Required fields are marked *